UCROO connects your university community to improve communication, collaboration and everything in between. It's the modern way to experience education.
Simple, refined and dynamic discussion tools enable academics to transform their classrooms into an online community of learners.
Student interaction is critical for academic success. Dynamic online discussions between students improve learning outcomes. UCROO is designed to encourage participation and collaboration.
Reduce repetitive communication with students over email. Content is organized so finding answers is easy for students. Endorse student answers to provide feedback and save time.
Common comprehension gaps can be easily identified and resolved. Learning outcomes can be tied to topic tags so collaboration is structured. Use analytics dashboard to easily detect and monitor at-risk students.
Seamless integration with your LMS to avoid discussion fragmentation. Integrating UCROO with your LMS is as simple as copying and pasting a URL. Contact UCROO via email@example.com for further information.
Student Services can create Service Pages to increase awareness, improve access and support students more easily
UCROO helps Orientation & Transition Staff build a greater sense of community and support throughout the crucial first year of university
Communications Staff can use UCROO to better connect students with important information, announcements and events
Clubs & Societies are a great way for students to get involved in university life.
Unfortunately however, the growing popularity of online course delivery is causing students to lose touch with their campus.
We want to help Clubs & Societies bring life back to campus - that's why we developed Club Pages.
Club Pages allow students to easily join your club online and buy tickets to your events, while providing tools to reduce administration time and improve communication with members.
Fundamental shifts in Higher Education are affecting the traditional university's ability to provide a quality student experience and retain students.
UCROO is helping universities adapt by providing social technology tailored specifically to better connect, support and engage students from enrolment to alumni.
Build community, boost support and drive student engagement by connecting your university with its very own private, secure and controlled social network.
Easily brand, maintain, administrate and integrate UCROO to complement the rest of your university's IT systems.
Find answers to commonly asked questions about UCROO below. If you can't find an answer to your question, contact us at firstname.lastname@example.org and we'll be happy to help.
UCROO is a private, secure and controlled social network designed for universities and its students.
For students, UCROO is a university technology that meets contemporary expectations and better connects them with peers, classmates, mentors, instructors, clubs & societies and student services from enrolment to graduation.
For universities, UCROO is an innovative tool for improving student experience and retention, which offers enterprise level privacy, security, control and analytics not available in other social networks.
You can request a demonstration of UCROO from the Request a Demo tab at the top of the page.
Very little information is required to set up your university's UCROO network.
Lists of the following are required:
Should the university wish to brand its UCROO network, we will require the university's logo and colours.
Once this information is provided, the university's UCROO network can be set up within a few days.
When a student is no longer enrolled at a university due to attrition or graduation, that user is considered inactive and is no longer counted towards the university's UCROO subscription fee.
Likewise, when a staff member no longer works at the university, that user's account is considered inactive and is no longer counted towards the university's UCROO subscription.
When users create a UCROO account, they are required to verify themselves as a student or staff member of their university via the Australian Access Federation.
Only those students and staff entering valid university credentials are given access to the respective university's UCROO network.
Only students and staff with a verified university email address can access your university network.
After creating an account, a user must verify the account from their university email before they are given access to the university's UCROO network.
UCROO is cloud hosted at the Rackspace Data Centre in Sydney, Australia.
Rackspace is the fastest growing cloud hosting provider, servicing over 200,000 companies worldwide.
For more information, visit Rackspace.
UCROO allows universities to brand their network with its logo and colours.
Universities also have the option to add or remove entire features to suit their network needs.
Furthermore, universities subscribed to UCROO have access to an Administration Control Centre for their network.
The Administration Control Centre includes advanced moderation features such as reported/deleted content archives, group management, key word monitoring and usage policy set-up to ensure a high-level of administrative control.
Generally, a user provides all user profile information during account creation.
However, the university may provide this information when a student opts-in to UCROO if the necessary system integrations have been implemented.
See: 'What integrations are possible with UCROO?' for further integration information.
Dedicated email support is provided to students. All student support enquiries lodged are addressed within 4 business hours.
Students can easily lodge support enquiries from their Account Menu.
New initiatives succeed when you choose tools that students genuinely want to use - UCROO has been built from the ground up to drive voluntary adoption and maximise engagement of your university network.
We believe in a seamless user experience and deliver a quality experience across all devices in order to cater to 21st century expectations.
Furthermore, an experienced and dedicated UCROO Support Team Member works with the university to determine the best means for creating awareness and engagement with UCROO based on best practice case studies.
UCROO's cloud infrastructure has been built to rapidly and automatically adjust to meet growing, fluctuating and unpredicted usage.
As a university subscriber, the university is provided with a UCROO Analytics Centre for its network.
The Analytics Centre provides behavioural data on students and staff using your UCROO network; offering new insights into connection, engagement and support at the university.
Analytics can be compared across faculties, campuses, modes of study, user type and year levels. All analytics are exportable.
Fundamental shifts in Higher Education are affecting traditional universities' ability to provide a quality student experience and retain students.
Student:staff ratios are widening at a higher rate than ever before - making it increasingly difficult to support individual students adequately.
Online content delivery - while offering learning flexibility and cutting costs - continues to disconnect students from their university and each other.
UCROO helps universities adapt by implementing social technology to better connect, support and engage students from enrolment to graduation.
We recommend universities invite students to join their UCROO network from enrolment.
UCROO provides a low-cost, competitively priced solution for improving student experience and retention at your university.
We charge yearly subscriptions based only on the students and staff at your university using UCROO.
To find out more about UCROO and its estimated cost to your university:
UCROO has been built to work seamlessly across all modern desktop, laptop, tablet and mobile devices.
UCROO is also accessible via native iPhone and Android applications.
Minimum Operating System Requirements
Minimum Browser Requirements
Users control the collection, correction, settings and/or deletion of profile information from their profile page and privacy settings.
Students can also hide themselves from network search and other features should they wish to.
We take privacy and security very seriously and make a sustained effort to guarantee the safety of the information that we hold, through both virtual and physical security processes.
We have extensive virtual security measures, such as not storing sensitive information in plain text, penetration testing all proprietary code and ensuring servers can only be accessed via secure and authenticated connections.
Our employees are thoroughly trained and provided with supporting policies and procedures to safeguard against social engineering. UCROO developers are required to work with 'anonimised' user information on all pre-production servers.
Furthermore, our servers are physically secured in locked and alarmed buildings with uninterruptable power supplies at the Rackspace Data Centre in Sydney, Australia.
For more information, visit Rackspace.
This depends on the size and scope of the desired customisations - however, we are always open to hearing new ideas for a particular university's network.
Keep in mind that we work closely with university subscribers to continually improve the product based on their feedback.
UCROO has been built to minimise active administration time, while maintaining a high-level of network moderation.
Average estimated administration time per day: 5-10 minutes
UCROO provides universities with enterprise level support.
We provide access to a dedicated UCROO University Support Team Member, detailed documentation and best practice case studies to ensure the successful implementation and maintenance of your university network.
To ensure smooth on-boarding and higher staff engagement, support webinars and a dedicated UCROO Resource Centre are available to all staff at the university.
All university staff also have access to dedicated email and telephone support during business hours.
Information System Integration
Universities can connect selected student and staff information with UCROO via the UCROO API.
Connecting student and staff information with UCROO means:
Single Sign On Integration (University/Student Portal)
UCROO supports Single Sign On integration so that students do not have to log in again to access UCROO once they have already signed into another university system.
UCROO's Single Sign On integration is generally implemented within University/Student Portals.
Learning Tool Interoperability (LMS Integration)
UCROO can be integrated with the university's Learning Management System via the Learning Tool Interoperability (LTI) standard.
LTI allows unit coordinators/lecturers to embed UCROO as a class discussion tool within their subject on the LMS.
Requirement: LTI must be enabled by the university. For more information visit: http://www.imsglobal.org
As a cloud hosted Software as a Service solution, we push feature updates and improvements as they are developed, which guarantees maximum possible uptime for users (99.9%).
Should downtime be required, we will endeavor to ensure these times occur during relatively low periods of usage and will communicate these well in advance.
Learning Management Systems (LMSs)
LMSs are educational platforms primarily used for an instructor's administrative purposes like lecture slides and grading.
UCROO is a holistic student experience and retention technology that connects students across all aspects of their university lives - educational, social, personal (support) and professional - from enrolment to graduation.
UCROO is primarily designed for interactive rather administrative purposes and has been built from the ground up to support user-generated exchanges, connections and community building.
Facebook, Google+ and Twitter are public social networks designed to connect users with people and content more efficiently.
While UCROO also utilises social networking technology, the key differences between UCROO and Facebook/Google+/Twitter are:
If you'd like a demo of UCROO, fill out the form on this page. One of our helpful staff members will be in contact with you shortly after to organise a time that suits.